![]() If these steps fail, try installing the updates using a different computer. The instructions on what to do are unbelievably complicated for a non-techie like me. I keep getting the message 'device not connected'. I tried to update it and add some European maps a year ago. Try downloading and installing the updates again using 1 I have owned my Tom Tom Start for about 3 years. If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. Navigation device not starting or displaying a cross If there’s a white or red cross on the screen when switched on, it may transpire that the main TomTom application is incorrectly installed. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. Make sure there is a stable Internet connection. Make sure your navigation device is connected to MyDrive Connect. Alternatively, you can use your computer’s internet connection. Enter the login information for the Wi-Fi network and select Connect. Scroll to the right of the screen and select Settings, then Wi-Fi. Make sure you are using the latest version of MyDrive Connect. To connect to a Wi-Fi network, switch on your device and do the following: Select the Main Menu button. ![]() ![]() If you are still not able to access your LIVE Services, reset your device to factory settings. Make sure that the Traffic service subscription is valid and activated. From the Main Menu tap Services and then select My Services. If you get an error during an update, try the following: If the status is NOT CONNECTED, check again after completing all troubleshooting steps. In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. If your navigation device doesnt receive a GPS signal, your driving view may appear grey, your location icon may appear. In order to quickly receive a GPS fix, connect to TomTom HOME or MyDrive Connect and download QuickGPSfix updates. Errors during updates can happen for various reasons. Note: For older generation devices, the software or QuickGPSfix file for your device needs to be updated.
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